I thought this post might be of interest in light of our discussion about digital media.  An additional way that digital technology affects public historians, or at least places where we work, is the ability for consumers to comment in a public forum.  A friend of mine had a negative experience at one museum and a positive one at another.  She shared her experience directly with museum staff while there.  She also blogged about it.  Her thoughts can be found here.  I also found interesting her reaction to rules museums set.

~ Lyndsey